907.276.5707 Admin@akexec.com

Operations Manager of Hotel and Restaurants

Location: Seward, Alaska
Date Posted: 05-25-2018
Position:       Operational  Manager of Lodging and Restaurants
Location:      Seward
Pay Range:   DOE
Seeking a motivated, energetic problem solver for a growing hospitality company in beautiful Seward!  We are looking for someone who is a 'hands-on' manager who wants to grow with the company.  

You should have at least 2 years of managerial experience, with at least three to five years hospitality experience in hotels and restaurants.  There is a lot of growth potential with this position and we want someone who is excited about the opportunity to challenge themselves and be a part of a wonderful community in a quintessential Alaskan village.You'll be living year-round in Seward, with access to world class fishing and hiking at your doorstep!  

So, what are you waiting for? Leave the rat race behind, breathe and grow in Seward - send your resume to jobs@akexec.com today! 

Duties and Responsibilities:
The operations manager is responsible for all aspects of operations, including day-to-day staff and guest management.  This position will be an ambassador for the company. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the owners.
Responsible for managing the management team and overall targets to deliver an excellent Guest experience at both hotels and restaurants. Operations Manager will also manage between profitability and guest satisfaction measures.
  • Liaise with owners to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day to day running of business to ensure smooth progress.
  • Supervise staff from different departments and provide constructive feedback.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Manage marketing, public relations, and social media.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Review financial information and adjust operational budgets to promote profitability.
  • Revise and/or formulate policies and promote their implementation.
  • Manage relationships/agreements with external partners/vendors.
  • Evaluate overall performance by gathering, analyzing and interpreting data.
  • Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
  • Handling complaints, and oversee the service recovery procedures.
  • Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Developing improvement actions, carry out costs savings.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
  • Coordination with assistant managers for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the management team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
 ***MUST HAVE hotel and restaurant management experience***

All qualified candidates who meet or exceed the above Position Qualifications or have relevant experience will be contacted.
AES provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. While working within the parameters of an Alaska Native Organization, hiring preference will be given to shareholders/spouses/descendants and other Alaska Natives in accordance with Public Law 93-638.

AES matches job seekers with opportunities in which they are recognized and rewarded for their experience, skills and abilities.  AES is proud to be an Alaskan-owned company building relationships on integrity and trust since 1977. Our Services are always FREE to candidates. 
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